Wireless Merchant Account
In today s fast paced economy wireless merchant accounts are becoming increasingly popular at an exponential rate. Wireless merchant accounts allow a merchant to accept credit card transactions portably using a wireless credit card machine or other technology. The most popular wireless credit card machines are made by Lipman Nurit. Terminal such as the Lipman Nurit 8000 and 3010 wireless credit card machines are among the most popular terminals used in conjunction with today s wireless merchant accounts. All types of businesses are starting to take advantage of the increasingly economical real-time transactions provided by a wireless merchant account. Even many restaurants are starting to outfit their servers and wait staff with wireless credit card machines allowing their staff to obtain credit card authorizations right at a customer s table. Of course, many other businesses and business people find that a wireless merchant account coupled with a good wireless credit card machine is something that could not live without. A Wireless merchant account usually have the same lower rates as a retail merchant account but have more monthly fees charged to provide wireless service. Steve is a well known author who writes for www.swipesmart.com
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How Can You Pay Your International Employees, Affiliates, and Distributors?
Let s face it, the entire world is moving to electronic payments. The reason is obvious. Electronic payments are safe, fast, and easy to track. Funds are accessible to your workforce quickly. Most importantly, electronic payments can save your company money. You can issue paper checks but what happens when they are stolen or lost? Also, tracking paper checks around the world is an expensive administrative nightmare. Forward thinking businesses are using both international debit cards and global direct deposit to pay people around the world. With the advantages of international debit cards and global direct deposit, you are able to automate your operations and increase productivity that will help you retain your competitive edge. If you have traditional direct deposit, workers must have bank accounts into which the money can be deposited. International debit cards and global direct deposit allow you to pay your network of world wide employees in their own currency. This solution eliminates currency conversions, fluctuations, and confusion. Across the world, debit cards are the fastest growing way to disburse payments. Cards can be used by those that do not have bank accounts. Today, you ll find workers with bank accounts often prefer to be paid on a debit card instead of direct deposit. International debit card funds on the cards are easily accessible at any ATM or point of sale location around the world that accepts bank cards. The small fees associated with the use of cards are more than offset by the convenience and immediate accessibly to cash provided by the cards. If your company issues more than 10,000 international debit cards, you receive the added benefit of branding your debit card. Each time a new card is issued anywhere in the world, the company brand is expanded. Your business needs global payment solutions in a technologically advanced marketplace. International debit cards and global direct deposit can enable your business. Tina Brandon has been involved in the payment processing industry for the past 15 years. During that time she has worked with US and international banks, processors, sales organizations offering a range of electronic payment processing solutions. She is currently Vice President of TransNetSecure. tibrandon@transnetsecure.com 972-986-8450
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Keeping more clients with better customer service
Keeping more clients with better customer service One thing we have to keep in the forefront of our minds as our business begins to grow is the power of customer service. After all, we are all in the business of fixing problems. Every client you have right now is your client because he or she had a problem and you fixed it, simply put. Never thought of it that way, this fact is true, and the reason you are reading this right now is, there is something you want to do better, or want to begin doing so in essence you are looking for a solution as all your clients are, when they call you. If we can remember this from the company level then we will look at customer complaints from a different perspective. When a customer complains, about a service or product, he/she does not really care about your product or service, what they care about is the problem they were, having in the first place that is as of yet unresolved. Your client has made a purchase from you, for you to fix there particular problem and your solution has come up short. The only thing that the client is looking for is to have his original problem fixed. Below is and example of customer service explained and how it has saved one client and created an onslaught of referrals from this client. Let us assume one of our clients calls in and begins to complain about how long it took our company to repair his pc. He also tells us there is another company online that does remote support and they have a 24×7 30 sec response time. In addition, it took us 1 hour to respond and 15 minutes for repair. So what do we do, the product he purchased (DirectTek core) clearly states response time to calls are 2-4 hours and our (DirectTek pro) has a 30 second response time and repairs average 8 minutes. Clearly, our client has purchased the wrong product and what he is upset about is the solution we presented does not fit his needs. The biggest mistake we could make at this point is putting the blame on the client. We could tell him that when we presented our solution to you, it was your company that chose the core product; furthermore, our response times are clearly indicated. We would be right in telling him that but we would probably be with one less client. Instead, we choose to use the opportunity as an up sell versus a loss of a client. we would tell the client in this example, “Sir we are sorry we did not live up to your expectations, but we do have a product that is better suited to you needs and at this time we would like to offer you our DirectTek pro. This solution will resolve your downtime issues and due to you being unsatisfied with our other product we will offer it to you at a 10% discount rate with one month free”. For us to do this our profit margin on that sale will be less then usual. We also have to give him a month free (more loss) but remember the client has already purchased the first product(profit) now he purchases a second product (profit) and he will tell his colleagues about how great our company is, (word of mouth) all in all I think the customer service went a long way. Good customer service does not have to be performed only in the face of problems though. One of the most profitable forms of customer service comes in the form of cross selling. Let’s use our insurance broker as an example. One of our clients (Associated Management) implemented a cross sale, customer service plan here’s how it works. They specialize in worker’s compensation they also carry automobile, fleet, and life insurance. They implemented a customer service call center which would call there existing customer to make sure they were happy with there current insurance solutions. They then began the up sell process of explaining to them the discount they would receive by converting there fleet, life and automobile insurance over to them. As well as making it more convenient to the client by having to only, keep track of one company instead of dealing with multiple companies. It lead to an 11.3% increase in revenue (recently implemented give us some time) Conclusion: Stay in the business of fixing problems and you will stand a better chance of staying in business.12 Years as an I.T. professional, jobs involve but not limited to Help Desk manager,Jr Admin, Sr.Admin,MIS Director,MIS Account Manager/purchaser,Technical Outsource Coordinator,Software Trainer,Network Design. Currently I.T. Consultant
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